From first-time managers to executives who lead change.

• First-time manager essentials
• Situational leadership
• Delegation and accountability
• Coaching and mentoring for managers
• Giving and receiving feedback
• Leading change
• Strategic thinking and decision making
• Leading remote and hybrid teams
• Executive presence and influence
• BEI (Behavioural Event Interview)
• Entrepreneurial skills for leaders
• Analytical thinking and decisiveness
• Partner management and influencing
• Creating CEOs
• LEAD (Leadership Enhancement And Development)

For newly promoted managers in their first year: make the shift from doer to leader with confidence.

• Doer to leader: the identity shift
• First 90 days plan (30-60-90)
• Leading former peers and building credibility
• Team charter: roles and expectations with RACI (Responsible, Accountable, Consulted, Informed)
• One-to-ones that work, with SBI feedback (Situation, Behaviour, Impact)
• Managing up: working with your own boss
• Running effective meetings and huddles

For managers handling the hardest parts of leading people today.

• Leading in a VUCA world (Volatile, Uncertain, Complex, Ambiguous)
• Managing underperformance and PIPs (Performance Improvement Plans)
• Leading multigenerational teams, from Gen Z to Boomers
• Preventing burnout and building psychological safety
• Decisions under pressure with the OODA loop (Observe, Orient, Decide, Act)
• Leading hybrid and AI-augmented teams
• Handling ethical dilemmas and grey areas
• Resolving conflict between teams and silos

For senior and executive leaders who set direction and build the next generation of leaders.

• Leading with purpose and values
• Strategy execution with OKRs (Objectives and Key Results)
• Coaching with the GROW model (Goal, Reality, Options, Will)
• Influencing without authority
• Leadership in the AI era: humans plus machines
• Talking to boards and stakeholders
• The leader as talent builder

Plan, lead and sustain change so people adopt it, not just hear about it.

• Change foundations: ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) and Kotter’s 8 steps
• Change impact assessment and stakeholder mapping
• Understanding and managing resistance
• Planning change communication
• Leading digital and AI change
• Making change stick: reinforcement and KPIs (Key Performance Indicators)
• Building a change champions network (Certified Change Champion)

Programs that help women step up, lead with confidence and grow into senior roles.

• GROW (Get Ready for Opportunities at Work)
• Move Up: stepping into bigger roles
• Women leadership through crisis
• Understanding bias in the workplace
• Driving personal and professional change
• Self-defence

Clear, confident communication in person, in writing and on stage.

• Business communication and assertiveness
• Presentation and public speaking
• Business writing and email etiquette
• Active listening and questioning
• Cross-cultural communication
• Storytelling with data and ideas
• Voice and accent neutralisation
• Structured communication
• Stakeholder communication and management
• The art of saying “no”
• Language enhancement: you cannot not communicate

Productivity, problem solving and a growth mindset.

• Time management and prioritisation
• Goal setting and accountability
• Critical thinking and problem solving
• Creativity and innovation mindset
• Growth mindset and learning agility
• Personal branding and professional etiquette
• Campus to corporate: path to professional success
• Career reboot
• Creating achievement orientation
• Open-mindedness and adaptability
• Result orientation and energy
• Creativity in problem solving
• Storyboarding

Resilient people who manage pressure and themselves well.

• Emotional intelligence at work
• Stress management and resilience
• Work-life integration
• Mindfulness for performance
• Mental health awareness for managers
• Celebration of Life: IKIGAI
• Leadership and spirituality
• Ergonomics and wellness
• Unconscious bias in the workplace

Teams that trust each other, resolve conflict and include everyone.

• High-performing teams
• Conflict management and difficult conversations
• Negotiation skills
• Diversity, equity and inclusion
• Building a culture of trust and ownership
• POSH and workplace ethics awareness

Learning by doing, outdoors and on stage: teams that bond, trust and collaborate.

• Team building
• Regatta Sailing
• Aqua Sailing
• Scavenger Hunt
• Harmonica Huddle
• The ME to WE workshop on collaboration
• Laughter yoga
• Art therapy workshop
• Learning through theatre

Simpler, faster processes and a habit of everyday improvement.

• Process mapping and simplification
• Root cause analysis and problem solving
• Kaizen and 5S for everyday improvement
• Reducing errors with checklists and standard work
• Writing SOPs and work instructions
• Design thinking for better processes

Quality habits and safe, ethical ways of working.

• Total Quality Management
• Risk and business continuity awareness
• Health and safety culture
• Governance and code of conduct

Deliver projects on time and run operations by the numbers.

• Project management fundamentals
• Agile ways of working for business teams
• Operational excellence and KPIs
• Supply chain and inventory basics
• Vendor and stakeholder management

Hire, grow and keep the right people.

• Performance management, OKRs and KPIs
• Competency-based interviewing
• Onboarding and induction design
• Train-the-Trainer
• Succession planning
• Engagement and retention

Grow and keep your people by building careers inside the organisation.

• Career conversations for managers
• Writing IDPs (Individual Development Plans)
• Skills mapping and competency frameworks
• Internal mobility, gigs and project-based learning
• Mentoring and reverse mentoring
• Spotting HiPos (high-potential employees) with the 9-box grid

Practical AI for every professional: use generative AI safely to work faster and better.

• AI and generative AI foundations
• Prompting that gets results
• Generative design: images, slides and visuals
• AI for everyday work: email, documents and research
• AI for data and reports
• Responsible AI: accuracy, ethics and data privacy

Hands-on Microsoft Office training, from the basics to data analysis.

• MS Excel: basic, intermediate and advanced
• MS Word: basic, intermediate and advanced
• MS PowerPoint: basic, intermediate and advanced
• MS Office for data analysis: basic, intermediate and advanced

Service and selling skills that keep shoppers coming back and raise basket size.

• Customer service excellenceSales associates · Half-day workshop
• Upselling and cross-sellingSales associates · Half-day workshop with role-play
• Consultative selling and clientelingSenior associates, luxury and specialist stores · 1-day workshop
• Product knowledge programsNew and seasonal staff · Short modules

De-escalation, incident response and safe ways of working on the shop floor.

• Conflict de-escalationAll store staff · Half-day workshop with scenarios
• Personal safety and incident responseAll store staff, especially night and solo shifts · 2-hour session
• Workplace health and safetyStock and warehouse teams · Short modules

Spot theft and fraud early and keep stock records accurate.

• Shoplifting awarenessShop-floor staff · 2-hour session
• Payment and refund fraud awarenessCashiers and customer service desk · 1–2 hour session
• Shrink and stock accuracySupervisors and stock teams · Half-day workshop

Handle online orders, returns and in-store technology with confidence.

• Click-and-collect and ship-from-storeStore and fulfilment staff · Short modules with on-the-job practice
• In-store retail technologyAll store staff · Hands-on session
• Omnichannel returns handlingCustomer service desk · 1–2 hour session

Practical AI and data skills for store managers and head-office teams.

• AI tools for retail teamsManagers and head-office staff · 1-day workshop
• Data literacy and sales dashboardsStore managers and supervisors · Half-day workshop
• Generative AI for marketing and contentMarketing and e-commerce teams · 1-day workshop

Confident supervisors and store managers who coach, plan and run lean stores.

• First-time supervisor programNewly promoted supervisors · 4–6 short sessions
• Store manager developmentStore and assistant managers · Multi-week program
• Coaching and feedback skillsSupervisors and managers · Half-day workshop
• Labour scheduling and productivityStore managers · Half-day workshop

Meet legal requirements and serve every customer fairly.

• Harassment prevention and bystander trainingAll staff · 1–2 hour session
• Diversity, inclusion and accessible serviceAll staff · 1–2 hour session
• Regulatory compliance: food safety, age-restricted sales, data privacy, payment-card securityRelevant staff · Short modules

Merchandising, sustainability and workplace English for retail teams.

• Visual merchandisingMerchandisers and store staff · 1-day workshop
• Sustainability and circular retailStore and head-office teams · Short workshop
• Business English and workplace communicationMultinational and multilingual teams · Weekly sessions over 6–8 weeks